Shipping Policy

Shipping & Delivery

  1. Delivery Provider

Device Direct uses Royal Mail for delivery unless another delivery method is specifically stated.

Available delivery options and prices are calculated and displayed at checkout.

  1. Delivery Charges

Delivery charges depend on the order, delivery address, available delivery method and other applicable factors.

The delivery charge applicable to your order will be shown before you complete your purchase.

  1. Delivery Address

You are responsible for providing an accurate and complete delivery address.

Please check your delivery details carefully before completing your order.

If you provide an incorrect address and your order has already been dispatched, additional delivery or re-delivery charges may apply where permitted by law.

  1. Delivery Times

Estimated delivery times will be displayed at checkout or communicated to you following your order where applicable.

Delivery times are estimates unless we have expressly agreed a specific delivery deadline.

Orders may occasionally be delayed because of circumstances outside our reasonable control.

  1. Tracking

Where tracking is available, we may provide tracking information following dispatch.

You can use the tracking information provided to monitor the progress of your delivery.

  1. Missed Deliveries

If Royal Mail is unable to deliver your order, it may provide instructions for arranging redelivery or collection.

Please follow the instructions provided by Royal Mail.

  1. Lost Deliveries

If you believe your order has not arrived within the expected timeframe, please contact us at info@devicedirect.uk.

We may ask you to confirm your delivery address and provide other information necessary for us to investigate the delivery.

We will investigate delivery issues with Royal Mail where appropriate.

Your statutory rights are not affected.

  1. Delivery Risk

For consumer purchases, goods remain at our risk until they come into your physical possession or the possession of a person you have identified to receive them, subject to applicable law.

  1. Delivery Restrictions

We may be unable to deliver to certain locations or may have restrictions on particular products.

Any applicable restrictions will be communicated before or during checkout where possible.

  1. Contact Us

Device Direct
82A James Carter Road
Mildenhall
IP28 7DE
United Kingdom

Email: info@devicedirect.uk
Telephone: +44 7415 913512

  1. Changes to This Policy

We may update this Returns, Refunds & Shipping Policy from time to time.

The latest version will be published on our website.

Nothing in this policy limits or excludes your statutory consumer rights.